Friday, September 25, 2009

Protect your brand -- and pay Godin $400

I tweeted about this yesterday on the AMA Houston Twitter feed, but in case you didn't see it, here's the scoop: Seth Godin, marketing mavrick and blogger extraordinaire, just launched Brands In Public, a site that aggregates internet comments (think Twitter, blogs, YouTube, etc.) about brands into one simple, easy to use dashboard that anyone can access. The twist -- if there's a page about your brand, you'll have to fork over $400 bucks to "coordinate" it. What does this mean? Basically, you can't change the content that's rolling in but that you can highlight the positive tweets, direct readers to your own company's videos, blogs, or sites, and defend your brand from any comments that may appear. Essentially, you're "curating" a clearinghouse of consumer buzz about your brand.

"Pay me my money -- or your brand gets creamed."

Thus far, Godin has introduced about 100 or so pages for some of our fave brands, and a few (Allstate and Home Depot, for example) appear to have forked over the dough to coordinate their dashboards.

Others are holding off for right now....and many are pissed. Why? Duh -- they feel backed into a corner where they have to pay Godin or potentially risk having a page on the web that highlights all things negative about their brand.

We'll see where this goes and if it takes off. I think what's really going to impact how seriously brands take this new venture is how well the Brands in Public pages show up in search engines. It'll also depend on how well consumers take to the new site. So far, all the talk about Brands in Public has been from marketing and branding folks like me, but if the site is going to take off, consumers are going to have to bite into it and use it.

Thoughts on all of this? $400 bucks isn't that much when you're a Home Depot, but do you think its fair to "hijack" (as some bloggers have said) comments about a brand and then force 'em to pay to defend themselves? And the most important question of all -- will this really help consumers make better decisions about brands??? Let's discuss.

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